Refund & Returns Policy

At Curated Tech, operated by Curated Tech (Pty) Ltd, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we offer a transparent, hassle-free return process with free returns on all eligible orders across South Africa.

1. Return Window & Eligibility

• Return Window: You have 30 days from the date of physical delivery to initiate a return.
• Item Condition: To qualify for a standard return (change of mind or unwanted item), products must be:
  • Unopened, unused, and in their original, undamaged packaging.
  • Complete with all original accessories, manuals, cables, and documentation included in the box.
  • In the exact condition received.

2. 100% Free Returns & Zero Fees

We believe in risk-free shopping. Curated Tech covers all return delivery expenses, and there are never any hidden charges.

• Restocking Fees: Curated Tech does NOT charge any restocking or handling fees on approved returns.

3. How to Initiate a Return

To request a free return collection, please follow these simple steps:

1. Submit Request: Send an email to info@curatedtech.co.za with the subject line “Return Request – [Your Order Number]”.
2. Provide Details: Include a brief description of the item(s) you wish to return and the reason for the return. For damaged or defective items, please attach clear photos or videos.
3. Courier Collection: Once your request is approved within 1 business day, our team will generate a courier waybill and schedule a direct-to-door courier pick-up from your address at no cost to you.
4. Handover: Package the item securely in its original box and hand it over to our courier partner at the scheduled collection time.

4. Refund Process & Timelines

• Inspection: Once your returned item arrives at our facility, it will undergo a physical quality inspection within 1 – 2 business days.
• Approval Notification: We will notify you via email regarding the approval or rejection of your refund based on the item’s condition.
• Refund Method: Approved refunds will be processed automatically back to your original payment method (e.g., Credit Card, EFT).
• Processing Time: Once approved, please allow 3 – 5 business days for the credit to reflect in your bank account, depending on your financial institution’s processing times.

5. Exchanges

If you wish to exchange an item for a different product or model, please follow the standard return process for a refund and place a new order on our website. We will collect the original item free of charge.

6. Damaged, Defective, or Incorrect Items Upon Arrival

• Immediate Notice: If your order arrives damaged, defective, or incorrect, notify us at info@curatedtech.co.za.
• Resolution: We will immediately arrange a free courier collection of the affected product and offer you a full refund, replacement, or store credit upon receipt and verification.

7. Contact Us

If you have any questions regarding our return and refund procedures, contact our customer support team directly:

Operating Hours: Monday – Friday, 08:00 – 17:00 (SAST)

Business Name: Curated Tech

Email: info@curatedtech.co.za

Phone: 084 428 4528