Shipping & Delivery Policy

At Curated Tech, we strive to ensure a smooth, transparent, and reliable delivery process for all tech purchases across South Africa.

1. Coverage & Delivery Destinations

Service Area: We provide physical door-to-door delivery across all nine provinces and major metropolitan areas within South Africa.

Exclusions: We do not deliver to P.O. Boxes, PostNet Counters, or private bags, as a physical signature is required upon delivery.

Outlying & Rural Areas: Delivery to regional, remote, or farm addresses may require an additional 1 to 2 business days beyond standard transit times.

Free Shipping: We offer FREE nationwide delivery on all orders across South Africa with R0.00 charge at checkout.

Hidden Fees: There are no import duties, clearings, or hidden handling fees. The price displayed on the product page and checkout is the final amount you pay.

All orders are processed and delivered on business days (Monday through Friday, excluding South African public holidays).

Order Stage	Duration	Cut-Off Time
Order Cut-Off Time	14:00 (GMT+02:00)	Orders placed after 14:00 SAST process the following business day.
Handling Time (Processing)	1 – 2 Business Days	Mon – Fri
Transit Time (In Transit)	2 – 3 Business Days	Mon – Fri
Total Estimated Delivery Time	3 – 5 Business Days	Standard Nationwide Delivery

Note: Deliveries do not occur on weekends or public holidays. During peak sales periods or holiday delays, updates will be communicated via email.

Once your package is dispatched from our facility, an automated shipping confirmation email will be sent containing your Courier Tracking Number and a link to trace your delivery in real-time.

If you do not receive a tracking link within 3 business days, please contact customer support.

Direct-to-Door Service: All shipments require an adult signature upon delivery.

Failed Delivery Attempts: Our courier partner will attempt delivery up to two times. If no recipient is available, the courier will call the contact number provided on the order to schedule a re-delivery.

Incorrect Address Details: Please ensure gate codes, unit numbers, and postal codes are accurately entered. Curated Tech cannot be held responsible for transit delays caused by incomplete address details.

Inspection Upon Receipt: Please inspect the outer packaging before signing for delivery. If severe box damage is visible, notify the driver immediately and note it on the waybill.

Reporting Period: Report any transit damage, missing items, or tampered packages to info@curatedtech.co.za within 48 hours of receipt, attaching clear photos of the packaging and shipping label.

Lost Packages: If your tracking status shows as “Delivered” but you have not received it, inform us within 5 business days so we can initiate an investigation with the courier.

For any questions regarding shipping, order tracking, or delivery assistance, reach out directly to our support team:

Physical Address: 1548 Le Juille Drive, Langebaan Country Estate, Langebaan, Western Cape, South Africa.